Terms and Conditions
1. Acceptance of your order.
We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and dispatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
2. Prices.
Our prices are set out on our website in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.
Whilst we try to ensure that all prices on our website are accurate, errors can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money, which we have taken from you.
We reserve the right to change our prices.
3. Order Availability.
All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
4. Delivery.
Our aim is to get your order delivered within 5 working days of receipt of payment to addresses within the United Kingdom and within 10 working days of receipt of payment to all other addresses (Please allow up to 28 days for delivery). All products require a signature when delivered. If products are returned to us as undeliverable we shall attempt to contact you to arrange re-delivery. This will incur an additional postage charge. If we are unable to contact you we will refund the price of the products only. The original postage charge cannot be refunded due to administrative costs. Once the products are delivered they will become your risk and we will not be liable for any subsequent damage, loss or destruction to them.
Please note that missing parcels cannot have a claim started until 15 working days after date of dispatch. Whilst we sympathise, we are unfortunately unable to offer any refund on missing parcels until Royal Mail have deemed the parcel to be lost. This can take up to 28 days from the date of claim.
5. Returns Policy.
In addition to our Cancellation Policy detailed below, we operate a Returns Policy. If for any reason you are not satisfied with any products bought from this website you may return them to us within 28 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Please ensure to quote your order number on all correspondence.
When making a refund, we will credit our delivery charges if the reason for return is because of our error or if the products are damaged, defective or of incorrect quantity.
To return a product under this Returns Policy please send the item to:
Ruck Um Maul Sports LTD, Pontypool INDs Estate, Pontnewynydd, Pontypool.
You must provide us with the original invoice, dispatch note or other proof of purchase.
Please Note: When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge.
Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
6. Samples.
Corporate customers may request samples from our product range. Samples are normally charged for, plus carriage and are Non-Returnable.
7. Product Liability.
No liability will be accepted for products where they have been engraved by a third party.
8. Complaints, Customer Services & Liability.
All complaints should be addressed to:
Customer Services,
Ruck Um Maul Sports LTD, Pontypool INDs Estate, Pontnewynydd, Pontypool.
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.
9. Validity.
If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.
10. No Variation or Representation.
Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.
11. Third Party Rights.
We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.
12. Governing Law and Jurisdiction.
Your order and the formation of the contract shall be governed by and interpreted in accordance with English law.
Cancellation Policy
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.
If you wish to cancel your order please write to us at:
Customer Services,
Ruck Um Maul Sports LTD, Pontypool INDs Estate, Pontnewynydd, Pontypool
Be sure to specify your order number for cancellation. If you have already received the products you must carefully repackage and return them to us at your own expense. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products and our delivery charges to you. For reasons of hygiene and public health you may not cancel your order for products marked with an asterisk (*) on your order form if we have already dispatched those products to you.
Privacy Policy
Pure Rugby do not disclose customer information to third parties. Cookies are used on this website, but only to keep track of the contents of your shopping basket once you have selected an item. We are highly sensitive to the privacy interests of consumers and believe that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:
1. Acquisition of Information.
We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service, efficiently and securely.
2. Our Employees and Privacy.
We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their company tasks.
3. Security Measures.
We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties.
We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners.
When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
6. Copyright Notice.
All images used on this site are the property of pure-rugby.com and may not be used wholly, or in part, without the express written permission of Ruck Um Maul Sports Ltd.
